Contact information

Contact Information

For questions about our products, an existing order, delivery, returns or refunds, please contact RUWAYA using the details below.

Business Details

Trading name: RUWAYA
Operated by: Shuzavi Limited
Website: ruwaya.store

Contact Us

Email: support@ruwaya.store
Telephone: +44 7507 364562

Business Address

Shuzavi Limited — RUWAYA
51 Sand Piper Way
Newport, South Wales
NP10 8WX
United Kingdom

Order and Delivery Enquiries

When contacting us about an order, please include your order number, the name used at checkout and the email address associated with your purchase. This helps us locate your order and respond accurately.

For delivery information, please read our Shipping Policy.

Returns, Refunds and Cancellations

To request a return, refund or cancellation, email support@ruwaya.store with your order number and details of your request.

Please contact us for return instructions and confirmation of the appropriate return address before posting an item. Do not assume that the business address above is the correct processing location for your return. This does not limit your statutory cancellation or return rights.

For full details, please read our Return and Refund Policy.

Product Issues and Complaints

If an item arrives damaged, faulty or incorrect, contact us with your order number and a description of the issue. If possible, include photographs to help us investigate.

For complaints, use the subject line “Complaint — RUWAYA” and explain the issue and the outcome you are seeking.

Privacy Enquiries

For questions about personal information or to exercise your privacy rights, email support@ruwaya.store with the subject line “Privacy Request”.

Further information is available in our Privacy Policy.

Please do not send passwords or full payment-card details by email.