Legal notice
Last updated: 13 October 2026
1. Website Operator
This website, ruwaya.store, is operated by Shuzavi Limited, trading as Ruwaya. References to “Ruwaya”, “we”, “us” and “our” refer to Shuzavi Limited.
Legal company name: Shuzavi Limited
Company registration number: 17056948
Registered in: England and Wales, United Kingdom
Registered office:
Shuzavi Limited
55 Sandpiper Way
Duffryn, Newport
NP10 8WX
Wales, United Kingdom
2. Contact Information
For customer service, order enquiries, complaints or legal correspondence, please contact:
Email:
support@ruwaya.store
Website:
https://ruwaya.store
For order-related enquiries, please include your order number and the email address used at checkout. Do not send full payment card details by email.
3. Orders and Store Policies
Shuzavi Limited is the seller responsible for purchases made through Ruwaya. Our store serves customers in the United Kingdom, Europe and the United States, subject to delivery availability shown at checkout.
Please read the following policies for information about purchases, delivery, returns and personal data:
This Legal Notice does not replace those policies or limit your statutory consumer rights.
4. Returns and Correspondence
If you wish to return a product, please email support@ruwaya.store for the applicable return instructions and destination. Do not assume that the registered office is the correct destination for returned goods.
This request helps us direct your return correctly and does not restrict any statutory cancellation or return rights.
5. Website Content and Intellectual Property
Unless otherwise stated, the content on this website, including text, logos, graphics, photographs and designs, is owned by Shuzavi Limited or used with permission from the relevant rights holders.
You may view and print content for personal, non-commercial use. Reproduction, redistribution or commercial use requires permission from the relevant rights holder, except where permitted by law. Third-party trademarks remain the property of their respective owners.
6. Accuracy of Information
We take reasonable care to keep website information accurate and up to date. If you notice an error in a product description, price or other information, please contact us so we can investigate.
Any correction affecting an existing order will be handled in accordance with our Terms of Service and applicable law. Nothing in this notice excludes our responsibility for goods being as described or for other legally binding information.
7. External Links
Our website may include links to third-party websites. Those websites are operated independently and have their own terms and privacy policies. Providing a link does not, by itself, constitute an endorsement of the third party or its content.
8. Liability and Consumer Rights
Nothing in this Legal Notice excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.
Your mandatory rights under applicable consumer protection laws remain unaffected.
9. Applicable Law
This Legal Notice is governed by the laws of England and Wales. If you are a consumer living elsewhere, this does not deprive you of mandatory protections provided by the laws applicable in your country of residence or restrict any right you have to bring proceedings in your local courts.
10. Complaints and Legal Enquiries
Please send complaints or legal enquiries to support@ruwaya.store, including enough detail for us to investigate and respond. Written correspondence may also be addressed to Shuzavi Limited at the registered office listed above.